DD Hammocks is a small, friendly company and we try our best to ensure we offer good quality products and a quick and friendly service to everyone. However we don't claim to be perfect and occasionally mistakes can happen. In case of a problem we will try to sort it out as soon as we can and always help where we can.
DD Hammocks – Terms & Conditions
1.1DD Hammocks offer a 1 year warranty on all of our products to be free from defects in material and workmanship. This is for a period of 1 year from the original date of purchase and covers products used within the parameters of *reasonable use. If you discover a defect in a product covered by this warranty, we will repair or replace the item upon receipt of the returned goods.
1.2*Reasonable use does not cover damage caused by misuse, abuse, modification, improper storage or normal wear and tear of the product.
1.3Please note we will not replace or repair products that are on the list of exclusions below.
Exclusions:• Stored away damp or at high temperature.
• Machine washed or machine dried.
• Used in direct conjunction with non - DD Hammocks products
• Used in extreme temperatures (above 40°C and below -15°C)
• Hammocks or Suspension used above our maximum recommended weight limits or by more than one person at the same time.
• Come into contact with sharp objects causing damage.
• Natural degradation due to UV light / sunlight.
2.1In the event of an unwanted product – we will accept returns within 45 days from date of purchase provided the product has not been used.
2.2Unwanted products must be returned in new condition, unused, clean and odour free. You will be responsible for shipping costs.
2.3In the unlikely event that you encounter a manufacturing fault with your product within a year of purchase we will cover the cost of return shipping and of the shipping back to you.
2.4Please consult us before shipping a product back to us (we will not cover expensive methods of return shipping and we can advise which regular methods of shipping to use).
Please always contact us prior to returning a product.
3.LIABILITY & WARNINGS
3.1Hammock Camping is generally very safe but as with all outdoor pursuits potentially serious dangers could occur. With a few very simple checks there should be no issues but please see our disclaimer below. Before setting up and getting into your hammock we recommend checking the following;
- Check the trees (or set-up points) are strong and capable of supporting considerably more than your weight.
- Check there are no loose branches (or coconuts if in the tropics etc.) or other dangerous objects above your hammock that could fall. Also check there are no sharp objects under or near your hammock.
- Check the suspension (webbing, whoopie slings etc) of the hammock each time before using. Make sure any knots tied are strong enough to hold your weight before using the hammock.
- Check you are not exceeding the maximum recommended weight limit for the product as shown on our website.
3.2PRODUCT WARNING AND INSTRUCTIONS: (for hammocks and hammock suspension)• Check your hammock & hammock suspension is in good condition each time before using it.
• Check for & avoid sharp items that could come into contact with both hammock & hammock suspension.
• Only use DD Hammocks suspension with DD Hammocks.
• DD Hammocks are designed for single person use.
• Please follow maximum recommended weight limits.
• Set up your hammock a maximum of 80cm (2.5ft) above ground height. Take care it doesn’t touch the ground which could cause damage.
• DD Hammocks products are not suitable for children under 3.
3.3MAXIMUM WEIGHT LIMITS:
All DD Hammocks & DD Hammocks suspension items (*except products below) have a maximum recommended weight limit of 125kg. Please do not exceed this.
*DD Superlight Hammock & DD Scout Hammock have maximum recommended weight limits of 100kg.
Note: Max weight limit applies when the user is supported by both base layers (except Superlight Hammock) – please halve this limit when using one layer.
3.4PRODUCT CARE:• Always dry product(s) fully after use.
• Store in cool, dry, dark place.
• When packing use different fold lines after packing 10 times or stuff into stuff sack.
• Use in extreme temperatures (above 40°C and below -15°C) is not recommended.
• Prolonged exposure to strong UV light can cause material to weaken (UV degradation is excluded from warranty).
3.5WASHING:By hand only in warm (not hot) water. Do not machine wash. Do not tumble dry.
3.6EXCLUSIONS AND LIMITATIONS
3.6.1To the fullest extent permitted by law, DD Hammocks:
i) excludes all representations and warranties relating to DD Hammocks website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in DD Hammocks website and/or the DD Hammocks' literature; and
ii) excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised DD Hammocks of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
3.6.2The equipment that DD Hammocks sells may be used in pursuits that are potentially dangerous. It is the customer’s responsibility to consider their own safety in the outdoors. Please seek appropriate advice before partaking in an activity, and enjoy the outdoors within your own limitations. DD Hammocks, its directors, employees and the contributors to this website will not be held responsible for any injury sustained whilst using a DD Hammocks product.
3.6.3To avoid danger of suffocation keep DD Hammocks products away from babies and small children.
3.6.4DD Hammocks are only designed to be used alongside other DD Hammock merchandise, otherwise product safety will be compromised. In an unlikely event that your product should fail your sole recourse shall be repair or replacement. DD Hammocks will not be held liable to you or any other party for any damages that result from the failure of any product.
3.6.5Damages excluded include, but are not limited to, the following: lost profits, lost savings, lost data, damage to other equipment, and incidental or consequential damages arising from the use, or inability to use this product.
3.6.6In no event will DD Hammocks be liable for more than the amount of your purchase price and shipping costs.
3.6.7The user of DD Hammocks products shall use their product(s) at their own risk and DD Hammocks will not be held liable under any circumstance for incidental or consequential loss or damage or injury or death, due directly or indirectly to the use of this product.
3.6.8All information on our Website, Facebook page, You Tube Channel, Instagram and Twitter accounts is accurate to the best of our knowledge and our tips and advice we believe to be useful and correct but we don't provide any guarantee as to their accuracy or performance. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
4.1We try our absolute best to make sure all descriptions are accurate but want to mention weights and sizes and colours can vary by small amounts. The reason being when we buy material to make our products the weight (grams per m) of the material can sometimes vary by a few percent between batches of material. It is common with most fabrics for there to be very slight variations between batches of up to a few percent. Therefore we can't guarantee every weight is 100% correct - but as mentioned above we try to make sure they are as accurate as possible. There is also the possibility of very slight colour variations occasionally (not very often but can happen). Other honest companies will be able to confirm that material weights can vary slightly.
4.2Things like tarp attachment points can vary very slightly in size again contributing to very slight weight discrepancies. While we also try our absolute best to make sure all sizes are as accurate as possible sometimes products can occasionally be a couple of cm out. Due to the nature of manufacturing our products it is very hard to get everything 100% accurate to the nearest cm and there can be very minor differences between sizes of products. There should not be any big size differences but a couple of cm difference can occasionally happen on a hammock / tarp.
4.3Under close inspection, a very small pin-prick hole may sometimes be visible around areas of stitching - this is a consequence of the manufacturing process, and will not affect the performance and longevity of the product. You might also encounter a loose / untrimmed thread on your product. All of our products are made by hand, and although we do try to remove any loose threads it can be the case where some are left slightly longer. These can be carefully snipped off by the user if required. We will not classify these as manufacturing faults as they will not affect the performance and longevity of the product, and as such will not be covered by our warranty. Our products are designed and tested to last many years of outdoor use.
Like everyone else we are human and we are not 100% perfect though we do try our very best.
5.1While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you (very very rare), we may, at our discretion, refund you the price paid for such goods as soon as possible. In such a case we will let you know the date we expect to have new stock available and you will be given the option to wait for it if you wish as an alternative to a refund. It is very rare this happens as we try to mark goods out of stock before we run out of stock but it can very occasionally happen.
6.1Payment is processed securely on our site or can be made via PayPal, (the world's largest online payment processor). For payments made directly on our website we have the most secure SSL certificate available meaning you can use your card with full confidence it will be safe.
6.2We do not store or have any access to credit/debit card details (these are processed very securely and never stored).
6.3The price you see on the checkout page once you've selected your country is the final price you pay and includes shipping.
6.4Please be aware that any customs fees or other applicable fees levied by authorities outside of our control are out of our hands, please see Customs Duty for more information on this.
7.DELIVERY & TITLE
7.1Unless you tell us you wish to collect the goods, we will deliver them in accordance with your order. Immediately prior to despatch of the goods to you, title of the goods will pass to you.
7.2In the unlikely event that you have not received all the goods within the maximum delivery time frame given for your location (UK = 5 working days, Europe = 6 working days, USA & Canada = 10 working days, Rest of World = 12 working days) please notify us.
7.3If delivery is attempted but not successful, and returned to us, we reserve the right to charge for subsequent delivery attempts. If further charges arise, for example Customs charges and handling charges for orders sent internationally, we shall not be liable for payment of these charges. We strongly advise that you look into import charges before placing an order if it is a concern.
7.4If you have entered the wrong address please contact us immediately so that we can change it, you are responsible for additional costs incurred as a result of providing the wrong information. In any event, if the courier attempts to deliver, fails and then the goods are returned to us, we will re-ship your order on receipt of a second payment of the delivery charges.
7.5To avoid this situation, if your order hasn't been delivered within the time frame above, you should contact DD Hammocks.
7.6If you foresee any difficulty in taking delivery of an order, please inform us as early as possible and we will try our best to help.
8.1There are never any customs duties to pay on orders to the UK.
It is possible for countries outside of the UK to sometimes charge customs duties on arrival of goods into the country. From what we understand not many orders to non EU countries get charged customs duty but it can sometimes happen (depending on your countries customs procedures and the order value etc).
8.2In the event customs duty is charged DD Hammocks is not liable to pay any customs charge. In the event there is a charge these are payable by the receiver of the package. Custom charges are completely outwith our control and they vary between countries (if it is a concern please check with your customs office before ordering).
As above to the best of our knowledge it is quite rare for customs charges to be charged but it can sometimes happen.
9.PRIVACY & CONFIDENTIALITY
9.1We take this seriously. Any customer records are regarded as confidential and therefore will not be divulged to any third party, unless compelled to do so by law. If legally required to do so we will divulge them to the appropriate authorities.
9.2We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail.
9.3We do not store or have any access to credit/debit card details (these are processed very securely and never stored).
10.WRONGLY PRICED ITEMS
10.1In the very rare occasion of an error in the pricing on our website we reserve the right to cancel your order and refund any monies paid in full. Notice will be given to you by email or by phone.
10.2If we provide a quote by email for an order we reserve the right to cancel or edit the order if an error has been made in the pricing.
11.1Copyright and other relevant intellectual property rights exists on all text relating to the DD Hammocks’ services and the full content of this website including photos.
12.1Failure of either DD Hammocks or the customer to insist upon strict performance of any provision of this or any agreement or the failure of either DD Hammocks or the customer to exercise any right or remedy to which it, he/she or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any agreement. No waiver of any of the provisions of this or any agreement shall be effective unless it is expressly stated to be such and signed by both DD Hammocks and the customer.
13.NOTIFICATION OF CHANGES
13.3Your accessing of this website and/or undertaking of an order or agreement indicates your understanding, agreement to and acceptance, of the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
14.DISTANCE SELLING REGULATIONS 2000
14.1DD Hammocks adheres to the Distance Selling Regulations 2000.
15.LAW AND JURISDICTION
15.1The construction, validity and performance of these Terms and Conditions shall be governed by the Law of Scotland and the Scottish Courts shall have non-exclusive jurisdiction in any disputes between you and DD Hammocks.
15.2Failure of DD Hammocks to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.