What data do we gather?
We collect all of the information which you submit to us. For example, when you sign up to receive our newsletter or when you communicate with us in any way (for example, email, Facebook, Instagram). This information can include user names, contact details, account details, preferences, information on special offers or competitions you've entered into, interests and details of any complaints you may have made. We will also collect information when you buy from us. This will include the time and date of your purchase, the goods you purchased and details of any relevant payment card you used. However, we do not keep a record of your payment card or card details.
We also record your activity on our website (anonymously), for example what device you're using and what products you're looking at. Much of this information is collected by cookies. For more information on cookies, please see below.
What do we do with your data?
We use your data to fulfil any orders you place with us. We also share your data with third party service providers who help us to do this and to generally operate our business effectively.
We may use your data to respond to your enquiry and for our own marketing purposes, however, we will never lease, distribute or sell your personal information to third parties unless the law requires us to. We may also use your personal information to administer a prize draw or competition, but this will only happen if you choose to enter. Any personal information we hold about you is stored and processed in line with the Data Protection Act 1998.
Cookies and how we use them
What is a cookie?
A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Controlling information about you
We always give you the choice of whether or not you wish to receive, and continue receving marketing comunications from us. When you fill in a form or provide your details on our website, you will see a tick box allowing you to 'opt-in to receive our enewsletter'. If you have agreed that we can use your information for marketing purposes, you can change your mind by clicking 'unsubscribe' from one of our newsletters or send an email to email@example.com.
We will always hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards. We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.
Links from our site
Our website may contain links to other websites. Please note that we have no control of websites outside the ddhammocks.com domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.