Frequently asked questions
- I am a hammock camping beginner. What do I need to get started?
- Are DD products compatible with other brands?
- How do I know when an item will be back in stock?
- When will my order arrive?
- Do you ship to my country?
- How much does it cost to ship to my country?
- How do I return an item?
- What do I need to qualify for Armed Forces Discount?
- How do I place an order for my Scout group?
- Where is my order confirmation email?
- I'm new to hammock camping. What do I need to get started?
- Do your hammocks come ready to use, or do they require assembling?
- Are DD Hammocks easy to set up?
- Do I need anything else?
- Is hammock camping comfortable?
- Are all your hammocks waterproof?
- Is a DD Hammock suitable to use as a 2-person hammock?
- Which hammock is best for someone in the Armed Forces/on a jungle training exercise?
- Are DD Tarps ready to use or do they require assembling?
- Do DD tarps come with a ridge line?
- Do I need anything else?
I am a hammock camping beginner. What do I need to get started?You can find everything you need to know in Hammock camping: the basics You can also contact the team directly for friendly, expert advice.
Are DD products compatible with other brands?We design all our products to best suit the DD Hammocks range, so there is no guarantee that our products will fit with other brand items, due to variations in style and size/dimensions. However some of our products are more adaptable than others, such as our insulation range – please contact us for product-specific advice!
How do I know when an item will be back in stock?We try to keep everything as stocked up as possible but occasionally we do run out! Each product page has a button giving you the option to be informed via email when that product returns to stock.
For up-to-the-minute information about any new DD product releases, please also sign up to our mailing list!
When will my order arrive?We offer fast and reliable worldwide shipping. Delivery times vary according to country - click here for shipping information
Do you ship to my country?We ship just about anywhere in the world! If you cannot find and select your country on this page, then please contact us – it is highly likely that we can still ship to you.
How much does it cost to ship to my country?Shipping is included in the item price for orders to the UK, Europe, USA and Canada. For all other countries, a 28 GBP shipping fee applies. Click here for more shipping information
How do I return an item?As long as an unwanted item is unused and in its original condition, it can be returned to us within 45 days of receipt. You will be responsible for both outbound and return shipping costs.
What do I need to qualify for Armed Forces Discount?We offer a discount of 10% to members of the Armed Forces, if you can provide proof of service – please click here for more information
How do I place an order for my Scout group?Just get in touch! Click here for details about Scout group orders. Be sure to mention your Scout group's name in any correspondence, so we can identify your group.
Where is my order confirmation email?If you haven't received any order or dispatch confirmation and your email account is gmail or hotmail, we advise checking your spam folder! The filters on these accounts can often stop our emails from reaching your main inbox.
I'm new to hammock camping. What do I need to get started?The basic gear you need for hammock camping would be a hammock of your choice and a tarp to protect you from the elements. All our hammocks come pre-fitted with suspension cord (and some with bug nets!) so you have everything you need to get started.
Do your hammocks come ready to use, or do they require assembling?Our hammocks are ready to use! They come fitted with a full suspension kit or webbing, depending on the model. All you would need to add to your set-up is a tarp, and if necessary some insulation.
Are DD Hammocks easy to set up?Very easy – they come fully-assembled and you can tie your hammock to a tree the same way you tie your shoelaces! If you prefer to use more advanced knots, you certainly can – check out our tips on the types of knot you can use to suspend your hammock and tarp.
Do I need anything else?Not necessarily – your hammock and tarp give you a fairly complete set-up on their own but we do have a range of accessories in our shop to make hammock camping even easier.
Is hammock camping comfortable?We - and scores of our customers the world over - find hammocks to be comfier than sleeping on flat ground. This makes sense, given that a hammock 'cradles' you and moves with you as you sleep. For the most comfortable lie, we recommend suspending the foot end of your hammock slightly higher, and sleeping on the diagonal for a flatter lie.
Are all your hammocks waterproof?None of our hammocks offer protection from heavy rain – our Travel Hammock has a waterproof base, but this is really to allow you to camp bivi-style on damp ground. For various reasons we feel enclosing yourself in waterproof material is not a good idea!
Is a DD Hammock suitable to use as a 2-person hammock?No – we do not recommend that 2 people sleep in a DD Hammock, as they are not designed for more than 1 person. Even if your combined weight does not exceed the 125kg limit, the base is not wide and flat enough to keep two people from rolling into the centre (which can be dangerous!)
Which hammock is best for someone in the Armed Forces/on a jungle training exercise?In locations that are very hot or dense with mosquitos, our Frontline Hammock offers the best all-round system as it is minimal, breathable and 100% insect-proof. If you'd prefer a system with removable components, see our Superlight Jungle Hammock.
Are DD Tarps ready to use or do they require assembling?Our tarps come ready to use! They all include 4 guy lines and pegs, which allows them to be easily set up in basic configurations.
Do DD tarps come with a ridge line?No - ridge line cord (the best being DD Cord) can be purchased seperately from our store, or you can use any kind of nylon rope/paracord that you might already have. A large number of tarp users already have cord handy, which is why we give the option to add cord to your order if required.
Do I need anything else?As above, our tarps will need additional cord to suspend them between trees, but – since they already come with four pegs and guy lines – anything else is completely optional.
DD tarps are very versatile and can be set up in many ways; to get the most out of your tarp, we recommend having an extra set of pegs and guy lines so you can create more advanced configurations (including ground shelters) and take advantage of each tarp's 19 attachment points.
A great extra to have for your tarp is the XL Sleeve – simply pre-fit it over your ridge line when your tarp is in use, and extend over the tarp before de-rigging to make storage even simpler.